Easier access to services at the Digital Clinic
Päijät-sote’s digital services are updated and from 25.4.2023 onward digital services are available in Päijät-sote -mobile application or via web browser.
Via digital services you have e.g. access to Digital clinic and option to send non-urgent messages to your care team. You can also participate in video appointments, view your appointments and much more!
Our health and social services centres and dental clinics have a central telephone service, which operates on a call-back principle. The booking of appointments to our health and social service centres and dental clinics is made via the telephone service.
Health and social services centres Mon-Fri 8 am – 8 pm, Sat 10 am – 4 pm
Dental clinics Mon-Fri 8 am – 4 pm
You can cancel your oral healthcare appointment 24/7 by leaving a message on voicemail 040 688 8675 or sending a text message to 045 7397 6540. When canceling an appointment, please remember to mention the following information: name, date of birth, appointment time, dental office location, and when canceling a child’s appointment, also the child’s name.
Our hard of hearing and hearing-impaired customers can contact our health and social services centres or our dental clinics via SMS. Please note that the SMS service only serves customers with hearing impairments. The SMS service of the health and social service centres serves Mon–Fri 8 am – 8 pm, Sat 10 am – 4 pm at 045 7396 5625 and the SMS service of the dental clinics Mon–Fri 8 am – 4 pm at 045 7396 5613.
Locations
Lahti Health and Social Services Centre
Harjukatu 48
15100 Lahti
Mon–Fri 8 am – 8 pm, Sat 10 am – 4 pm
See more
Nastola Health and Social Services Centre
Pekkalantie 12
15560 Nastola
Mon–Wed 8 am – 6 pm, Thu–Fri 8 am – 4 pm
See more
Iitti Health and Social Services Centre
Iitintie 29
47400 Iitti
Mon–Fri 8 am – 4 pm
See more
Kärkölä Health and Social Services Centre
Opintie 1
16600 Kärkölä
Mon–Fri 8 am – 4 pm
See more
Dental clinics
Evening and weekend receptions by appointment
Mon-Fri 8 am - 4 pm
Locations
Come to us to do meaningful work
With us you will be provided with an opportunity to perform jobs with top professionals in a high-quality environment. You will be able to create excellent customer experiences in a growing and developing organisation.
Open positions (in Finnish)
Customer satisfaction
We ask our customers to provide feedback after each visit. On the basis of this feedback, we calculate an internationally recognised promoter score (NPS). The higher the score is, the more satisfied our customers are. An NPS index of more than 50 is considered to be very good. The score is based on the feedback submitted over the past 7 days.
In order to guarantee customer-oriented services, we also monitor other key factors in our operations, such as the availability of care and the distribution of incoming calls. Read the reports in more detail via the link below.
Report page (in Finnish)
